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How to Reach Us

The Lilibet Casino support team is available 24 hours a day, seven days a week, including Norwegian public holidays. Whether you have a question about a bonus, need help with a withdrawal, or are experiencing a technical issue, we are here to assist you quickly and effectively. Norwegian players can always write in Norwegian and expect a response in the same language, while English is equally supported across all channels.

All support agents undergo specific training in casino operations, payment processing, and Norwegian responsible gaming guidelines. The result is that the vast majority of queries are resolved in a single interaction, without being passed between departments or asked to follow up by email. We offer two primary contact channels: live chat for immediate assistance and email for cases where written documentation is useful or preferred.

Before reaching out, it is worth checking the FAQ section on the platform. It covers the most common questions about registration, bonuses, payments, KYC verification, and responsible gaming tools in detail. Many players find the answer they need there without waiting for support at all.

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Live Chat

Click the chat bubble in the bottom right corner of the page. Average response time under 30 seconds, available 24/7 in Norwegian and English. No login required to start a chat.

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Email

Send your query via the contact form on the platform. Best suited for complex cases, KYC correspondence, and situations where a written record is needed.

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FAQ Section

Detailed answers to the most common questions about registration, deposits, withdrawals, bonuses, and account security. Fast, always available, no waiting required.

What the Support Team Can Help You With

The Lilibet Casino support team handles a broad range of enquiries. Below is an overview of the most common case types and which channel is best suited to each. Knowing this in advance helps you get a faster resolution with less back-and-forth.

Before contacting support about a payment issue, having your transaction ID ready makes a meaningful difference. For game-related technical problems, noting the name of the game and the approximate time the issue occurred helps the agent locate the relevant server logs quickly. For bonus queries, your current bonus balance and the name of the promotion in question are the most useful details to provide upfront.

Enquiry Type Recommended Channel Expected Response Time
Bonus and promotion questions Live chat Under 1 minute
Deposit and withdrawal status Live chat Under 1 minute
KYC identity verification Live chat or email Under 2 hours
Technical issues Live chat Under 1 minute
Account settings and security Live chat or email Under 2 hours
Responsible gaming and self-exclusion Email Highest priority

Responsible gaming enquiries, including requests for self-exclusion, deposit limit adjustments, and account closure, are treated with the highest priority across all channels. These cases are handled discreetly and without delay. If you are a Norwegian player seeking external support, the Hjelpelinjen helpline on 800 800 40 provides free, anonymous assistance from specialists in gambling-related difficulties and is available around the clock.

We look forward to hearing from you. Log In and Open Live Chat

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